If you have a specific question that you cannot find below please feel free to contact us directly.
How much does DiversaLINK cost?
We have a few different options for our clients to choose from to fit their needs. Contact our business team to discuss your specific application. In addition to our standard software licensing, we also offer data conversion services, custom database programming, report building, and mobile training to help modernize your agency.
What does my license include?
A DiversaLink Site License Includes the Following:
- DiversaLink Software Suite - Case, Counseling, E&O, Grant, Document, and Time Management
- Mobile Testing Module - Use mobile devices for testing in the field
- Onsite Staff Training - 2 Days
- Licenses for 10 staff members (additional licenses on request)
- Cloud-based system storage and data backup for Emergency Preparedness
- Up to 10 hours of annual support
- Free system maintenance and updates
- Warranty against all bugs and errors
Do i pay monthly or annually?
DiversaLink is billed annually. We understand some of the challenges that can arise for non-profits that rely on grant funding and endowments. If you have special circumstances, feel free to contact us. We will be happy to discuss a flexible payment plan to accommodate your specific needs.
How long does new system implementation take?
Installations can take as little as 3 weeks up to 8 months depending on the complexity of your legacy systems. This can vary based on the type and amount of data being migrated and the complexity of the information we are porting over for your agency.
DiversaLink offers a certain amount of free basic data migration as part of your license subscription. For larger migrations, this may require an assessment of the data and you will be provided with a project quote and time-frame for installation. Migration times can be shorter or longer based on agency response times and our workload.
DiversaLink offers a certain amount of free basic data migration as part of your license subscription. For larger migrations, this may require an assessment of the data and you will be provided with a project quote and time-frame for installation. Migration times can be shorter or longer based on agency response times and our workload.
Do we pay per user or by site license?
DiversaLink is sold as a site license that is billed annually with an allotted amount of users under the standard license agreement. We work primarily with non-profit clients and we understand some of the challenges that can arise with grant funding and endowments. If you have special circumstances, feel free to contact us. We will be happy to discuss a payment plan to accommodate your needs.
How many users can I have in your system?
Under our standard license agreement, we allow up to 10 users per site, with additional user licenses available as needed.
How do I contact Support?
If you are an existing user, you can contact support via the support icon located in the menu for priority access.
If you need to contact DiversaLINK from the field or outside of the program, you can call directly to (360) 836-0348 or email us at support@diversalink.com. To ensure expedient service Email is the preferred method of contact for our support team.
If you need to contact DiversaLINK from the field or outside of the program, you can call directly to (360) 836-0348 or email us at support@diversalink.com. To ensure expedient service Email is the preferred method of contact for our support team.
What are the minimum requirements to to Run Diversalink?
DiversaLink is a cloud-based system. The application can be accessed with a modern web browser and an internet connection.
What are the minimum requirements to to Run Diversalink?
DiversaLink is a cloud-based system. The application can be accessed with a modern web browser and an internet connection.
who owns my Agency's data and how is that handled?
Unlike other databases, your agency owns 100% of your migrated and input information. DiversaLink does not sell our provide any unauthorized access to your agency's data. This is written in our license agreement.
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